These conditions are concluded between, on the one hand,

Simplified joint stock company with capital of 762 245 €, 
Registered at the RCS d'Épinal under the number 334 642 220 
Headquarter : 11, boulevard de Granges - BP 39 - 88401 GERARDMER CEDEX - France 
Siret 334 642 220 00019 - VAT FR49334642220
Phone number : (33) 03 29 60 30 30 - Fax : (33) 03 29 60 03 42 

E-mail :

Hereafter named : "GARNIER-THIEBAUT" 

And on the other hand,

Any natural person acting outside his professional activity, wishing to make a purchase on the GARNIER-THIEBAUT website
hereinafter referred to as "THE CUSTOMER"

Article 1: object


These conditions aim to define the terms of sale between GARNIER-THIEBAUT and THE CUSTOMER, from ordering to after-sales services, including payment and delivery.

These conditions apply exclusively to non-commercial individuals.

The items offered for sale on this site are sold exclusively to the CUSTOMER acting for his personal needs. They can only be acquired by an adult natural person.

THE CUSTOMER refrains from trading with the items purchased. GARNIER-THIEBAUT reserves the right to refuse to sell its products to any person whose behavior suggests that they could engage in such acts.

These general conditions of sale govern the contractual relations between GARNIER-THIEBAUT and THE CUSTOMER, both parties accepting them without reservation. These general conditions fully accepted by THE CUSTOMER and applicable to any order placed on the site shall prevail over all other conditions of sale.

GARNIER-THIEBAUT reserves the right to modify the general conditions at any time. They will then be applicable as soon as they are put online.



Article 2 - PRODUCTS is a site which aims to offer for home linen items and decorative accessories and textiles.

The product offers presented by GARNIER-THIEBAUT online are offered within the limits of available stocks.

GARNIER-THIEBAUT in no way guarantees that the products will be on sale for a given period.

Any complaint from the CUSTOMER concerning the order or delivery of an unavailable item will be considered unfounded.

The essential characteristics of the products offered for sale are described and presented with the greatest possible accuracy.

The photographs of the products in support of the text do not enter the contractual field.

The colour visible from THE CUSTOMER's screen depends on his computer system, so GARNIER-THIEBAUT cannot guarantee the exact colour that will be displayed.



Dimension tolerance (inherent in the jacquard weaving technique): + or - 3%. Cotton is a natural fiber which may shrink slightly after the first wash (shrinkage varies depending on the type of product and the washing conditions).



The geographic area covered by the offer is metropolitan France, the European Union and several other countries depending on import rates and regulations.

The website only validates delivery addresses in countries where the GARNIER-THIEBAUT team knows how to manage deliveries.

Article 4 - PRICE

The prices of the products indicated on the site are in euros.

Value added taxes and import taxes are added according to the country of delivery chosen by THE CUSTOMER.

Unless there is a specific specific agreement, product prices are exclusive of shipping and delivery costs (postage, packaging, preparation of the package according to the amounts in force).

The amount of delivery costs and taxes will be specified before validation of the order.

If one or more taxes or contributions were to be created or modified, up or down, this change may be reflected in the selling price of the products on the website and on the various sales media.

However, the price cannot be changed once the order has been confirmed.



THE CUSTOMER places his order online from the catalog offered on the site

The order can only be registered on the site if THE CUSTOMER has clearly identified himself beforehand by entering his identifiers (email address and password, which are strictly personal to him, and which he provided when registering. on the site, section “my account”).

Any order implies acceptance of the prices and description of the products available for sale.

The user has the possibility of modifying his basket before the final validation, this last step formalising the sales contract between GARNIER-THIEBAUT and THE CUSTOMER.

Any order becomes final only after express acceptance of the order by GARNIER-THIEBAUT which will be materialised by the sending of an acknowledgment of receipt containing the constituent elements of the order on THE CUSTOMER's electronic mailbox.

GARNIER-THIEBAUT will only deliver the products ordered when THE CUSTOMER's bank has given its agreement to the payment.

In case of refusal by the bank, the order will be automatically canceled and the customer notified. GARNIER-THIEBAUT reserves the right to refuse any order from a customer with whom there is an ongoing dispute.

GARNIER-THIEBAUT undertakes to honor orders received on the website only within the limits of available stocks of the products.

In the absence of availability of the product, GARNIER-THIEBAUT undertakes to inform the user.

In the event of unavailability of an ordered product, GARNIER-THIEBAUT will inform THE CUSTOMER by email or telephone within a 5 days (working days). THE CUSTOMER will then have the possibility of requesting the cancellation of his order or the exchange of the product (s) concerned.


Purchases made on the Site are reserved for consumers for their own use (or gifts) and not for resale or professional or promotional use of an economic activity. Consequently, GARNIER THIEBAUT only sells its products via this website in quantities corresponding to the usual average needs of a household. In accordance with article L121-11 of the Consumer Code, GARNIER THIEBAUT will be entitled to refuse for legitimate reasons any order for which the number of products or the amount (for one or more cumulative orders) does not correspond to the use usual household, any order which would suggest that an economic activity is carried out by the buyer in connection with the Products ordered or more generally any abnormal order or placed in bad faith.


Article 6 - PAYMENT

All purchases must be paid for before delivery.

Payment for orders is made online on the site, by credit card (Carte Bleue, Visa, Eurocard, Mastercard) securely through the secure electronic payment terminal, provided by STRIPE, so that the information transmitted is encrypted by software and that no third party can become aware of it during their circulation on the Internet.

For payments by bank card, the order will only be validated by GARNIER-THIEBAUT when the bank server has given its authorization for the transaction. This payment requires having previously registered your mobile / landline number with your bank in order to ensure proper receipt of the banking information to be entered in the bank card payment security area offered by Garnier-Thiebaut.

By choosing payment via PayPal, the CUSTOMER will automatically be directed to his PayPal account. Once the PayPal payment has been validated, their order can be completed on the site.

Payment by check is authorized. Upon receipt, delivery is assured, approximately two weeks after receipt of the check.


Article 7 - DELIVERY

GARNIER-THIEBAUT's automatic registration systems are considered as proof of the nature of the sale and its date.

GARNIER-THIEBAUT undertakes, after confirmation of the order and validation of payment in accordance with the Price and Payment articles hereof, to sell and ship the products ordered to the designated recipient within 72 hours in Metropolitan France if the order is placed before Thursday 12 noon.

Any order placed after 12 noon on Thursday will be shipped by GARNIER-THIEBAUT from the following Monday.

The above times are subject to product availability, and outside the weaving factory's closing period and public holidays.

GARNIER-THIEBAUT reserves the right not to register an order in the event of force majeure and undertakes to notify THE CUSTOMER.

The choice of the method of routing and delivery is the responsibility of GARNIER-THIEBAUT. This will be carried out at the address indicated by THE CUSTOMER who undertakes to indicate to GARNIER-THIEBAUT an address where delivery can be made by an international carrier (such as Fedex, UPS, DHL etc.) during working hours. (from Monday to Friday).

Once the order is in the possession of the carrier, it becomes the responsibility of the carrier and GARNIER-THIEBAUT cannot be held responsible in the event of delays or loss of the package.


The costs of processing the order, shipping and shipping are set according to the place of delivery.


Article 8 - RECEPTION

By placing an order, THE CUSTOMER agrees to take delivery of the products he has ordered and to pay the price and transport costs.

GARNIER-THIEBAUT guarantees that the products are subject to the necessary care to ensure that they comply with their description on the site.

The customer's attention is however drawn to the fact that he is solely responsible for the conservation and use of the products from their delivery.

In the latter case, THE CUSTOMER guarantees the personal acceptance of these general conditions by the recipient of the package.

THE CUSTOMER is responsible for any damage that GARNIER-THIEBAUT could suffer, directly or indirectly, due to the non-compliance by himself or by the person who takes delivery of the products of the obligations imposed on him under these general conditions of sale.



In accordance with Article L.221-18 of the Consumer Code, the CUSTOMER has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance.

To exercise his right of withdrawal, the CUSTOMER can use the form available on the back of the box.

delivery network.

During this period, the CUSTOMER can return the products without having to justify reasons, nor to pay penalties.

All products may be subject to withdrawal, except those excluded by law, for example products that have been personalised at the request of the CUSTOMER. Garnier-Thiebaut will not accept returns for tablecloths ordered made to measure or of any bespoke item order custom made or with a personnalisation (size, embroidery or printing type).

Returned products must be intact and complete and must not have been used.

Except in the event of a defect or defect affecting the product, the return costs are the responsibility of the CUSTOMER.

The product must be returned in its original packaging and in perfect condition to the following address:
Internet customer service
11, Boulevard de Granges - BP 39 88401 GERARDMER CEDEX - France

If the CUSTOMER wishes to proceed with an exchange, and the replacement item is available, GARNIER-THIEBAUT will send it to the CUSTOMER after return of the replaced item and payment of the shipping costs.

The shipping costs of the replacement item are also the responsibility of the CUSTOMER.

The reimbursement is made by credit card according to the means of payment used by the CUSTOMER when ordering online.

The CUSTOMER can contact customer service from the contact form or directly at


Article 10 - CLAIMS

The products delivered by GARNIER-THIEBAUT are subject to the most rigorous care before their packaging and shipping, which is carried out in such a way as to preserve the perfect conservation of the products.

In the event of a package visibly damaged upon receipt, THE CUSTOMER must have the problem noted during delivery and immediately enter it on the driver's delivery slip or on the form reserved for this purpose.

If the damage is inside the package, THE CUSTOMER must urgently formulate any reservations in writing to the carrier, within 72 hours at the latest. Reservations must be precise and detailed. A copy of this document must simultaneously be sent to GARNIER-THIEBAUT by regular or electronic mail accompanied by the transport document.

In the event of missing goods in the package, the customer must also notify GARNIER-THIEBAUT within 72 hours of receipt of the package.

After verification and investigation with its services, GARNIER-THIEBAUT undertakes, if necessary, to return the missing goods by taking the shipping costs at its expense.

GARNIER-THIEBAUT strongly encourages THE CUSTOMER to have the packages checked upon receipt, in the presence of the carrier if possible.

You can contact our customer service from our contact form or directly at


Article 11 - GUARANTEES

All products for sale on the site benefit from the legal guarantee of conformity and the guarantee against hidden defects.

GARNIER-THIEBAUT guarantees that the products delivered comply with the legislation in force in France and in the European Union and that they have been the subject of the most attentive care before their packaging and their shipment, which is carried out in such a way as to to preserve the perfect conservation of the products.

In the event of deterioration in the quality of the products, THE CUSTOMER must return the products for examination to the address indicated above, after having previously obtained a return number, by regular or electronic mail, signed by GARNIER-THIEBAUT. Any return request must be made from our contact form or by telephone on 03 54 72 94 00 from Monday to Friday from 8:30 am to 12:30 pm and 1:30 pm to 5:30 pm.

In the event that THE CUSTOMER returns products for any reason whatsoever without such a return notice approved by GARNIER-THIEBAUT, the latter may refuse to accept the products.

Receipt of the products by GARNIER-THIEBAUT will not constitute recognition of its responsibility.

In the event of the existence of a defect recognised by GARNIER-THIEBAUT, THE CUSTOMER may either exchange his product or obtain a refund for it.

In case of exchange of the product for defect, the shipping costs will be covered by GARNIER-THIEBAUT.


Article 12 - EVIDENCE

The online supply of the bank card number and the final validation of the order will constitute proof of the entirety of the order in accordance with the provisions of article 1316 of the French Civil Code.

This validation constitutes signature and express acceptance of all operations carried out on the website.

The archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with the provisions of article 1348 of the Civil Code.




All elements of the GARNIER-THIEBAUT site are and remain the intellectual and exclusive property of GARNIER-THIEBAUT and / or its partners, including the logos, brands and photos.

No one is authorised to download, reproduce, exploit, redistribute or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of GARNIER-THIEBAUT.

No one is authorised to use, for sale or any other commercial use, this site or its contents (products listed, descriptions, prices, downloading or copying of information, use of data, images, texts, photographs, tools, sound clips ) without the express written consent of GARNIER-THIEBAUT.

All the elements of the GARNIER-THIEBAUT site are protected by copyright, trademarks or patents. They are the exclusive property of GARNIER-THIEBAUT.



The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders as well as the establishment of invoices.

Failure to provide information results in the order being invalid.

The customer gives his consent to the use of personal data collected under the terms of this order, under the GARNIER-THIEBAUT customer file.

The information entered on the site are exclusively processed by Garnier Thiebaut. GARNIER-THIEBAUT uses this data internally to make statistics on our users, their interests and their behaviours, always with the aim of serving them better.

In accordance with law n ° 78 -17 of January 6, 1978, the processing of this personal information has been the subject of a regular declaration to the National Commission for Computing and Freedoms (CNIL). This declaration has the number 1421513.

The CUSTOMER has at any time a right of access and rectification which he can exercise with GARNIER-THIEBAUT.

The Data protection officer of Garnier-Thiebaut is Nargis Rahmouni. You can contact her at



These general conditions are subject to French law.

In the event of any dispute or dispute as to the validity, interpretation or execution of this contract will be subject to the exclusive jurisdiction of the court of GRENOBLE (France).

GARNIER-THIEBAUT is available to the CUSTOMER to best resolve any dispute that may arise and to find an amicable solution.

The CUSTOMER can contact GARNIER-THIEBAUT by telephone, fax, post or e-mail.

The website complies with French law and more particularly with the regulation of distance selling.


Payment Methods

- Credit / Debit Cards

- Offline Payments




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